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Shipping & Delivery FAQs

Welcome to our Help Center! Below are answers to frequently asked questions about shipping and delivery. If you need further assistance, please don't hesitate to contact us.

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1. How long will it take to receive my order?

The delivery time depends on two factors:

Delivery Method

We partner with reputable logistics companies to ensure timely delivery. Here are the estimated transit times for each courier:

#	Carrier	Transit Time	Coverage	Notes
1	DHL	3–5 days	Worldwide	-
2	UPS	3–5 days	Worldwide	-
3	EMS	6–9 days	Worldwide (except Netherlands)	-
4	Royal Mail	4–6 days	United Kingdom	Tracking provided 1–3 days after dispatch; online tracking updates after ~5–6 days.
5	Australia Post	3–5 days	Australia	-
6	Swiss Post	5–7 days	Middle East & select countries	Includes UAE, Kuwait, Saudi Arabia, Turkey, Egypt, Israel, Sri Lanka, and more.
7	Hongkong Post	7–20 days	Worldwide	Delivery times vary: Asia (4–8 days), Europe (7–15 days), US/Canada (7–12 days).
8	Singapore Post	7–20 days	Worldwide (except Iraq)	Country-specific transit times: Australia (5–8 days), Italy (6–12 days), US (6–14 days).

Order Fulfillment Period
Orders are usually ready for shipping within 3 business days after payment clearance. Delays may occur due to customs or other factors beyond our control. If your order is not delivered within 14 days of dispatch, you may request a cancellation and a refund.

2. Which countries do you ship to?

We ship to almost all countries. However, some products may have shipping restrictions. If we cannot ship your item to a specific destination, we will notify you promptly.

3. Do you ship to APO/FPO addresses?

Yes, we ship to APO/FPO addresses using EMS or Hong Kong Post. Unfortunately, DHL, UPS, FedEx, and TNT do not support shipments to these addresses.

4. Do you ship products with logos or batteries?

For products containing batteries or with brand logos (e.g., Samsung, Apple, HTC), shipping costs may be higher due to restrictions. These items are typically shipped via DHL, and customers are advised to arrange customs clearance with their shipping agent.

5. How are delivery costs calculated?

Shipping costs are calculated based on item weight and your chosen delivery method. The total cost will be displayed during checkout.

6. How do I know if my order has been shipped?

You can check your order status by logging into My Account > Orders.

7. Who is responsible for customs duties?

Customs duties are regulated by local authorities in the destination country. Buyers are responsible for paying any applicable duties or taxes. Not all products will incur customs fees.

8. What happens if my order is detained by customs?

If your shipment is held by customs after leaving China or Hong Kong, the buyer is responsible for clearing the items with local customs authorities.

If you have further questions, please contact our customer service team for support!