FAQ

Ordering FAQs

We’ve created a list of common questions our customers ask when shopping online with us. If you are unable to find an answer to your question, please contact us.

1. How do I make an order?

2. Is there any MOQ for orders?

No MOQ is required. Pricing depends on the quantity—the more you buy, the lower the price.

3. How do I Quick Shop?

Use the "Quick View" button on category or product pages for fast shopping.

4. How do I check my order status or view my order?

Visit My Account > Orders after logging in, or enter your order number in the left sidebar on the home page. An email with tracking details will be sent to you.

5. I’m having trouble placing my order. What can I do?

If you face issues, contact our Customer Service Team at Sales@unionrepair.com for assistance.

6. Can I change my order?

We currently do not support changes to placed orders. You may contact us for possible modifications or place a new order. All orders will be consolidated for shipping.

7. Can I cancel my order?

To cancel your order before payment, contact our Sales Team at Sales@unionrepair.com or use Live Support. Unpaid orders will be automatically canceled after 48 hours.

8. Why was my order canceled?

Orders not paid within 48 hours are automatically canceled. Please ensure timely payment to avoid cancellations.

Pricing & Payment FAQs

We’ve compiled a list of common questions our customers frequently ask when shopping online with us. If you are unable to find an answer to your question, please feel free to contact us.

1. What methods of payment are accepted?

We currently accept PayPal and Bank Remittance as payment methods. We are working on adding direct credit card payments in the near future. Please check back with us for updates. We apologize for any inconvenience this may cause.

2. How do I pay using PayPal?

After submitting your order, you will be redirected to the PayPal website, where you can sign in and complete your payment. Please ensure you complete this process within 48 hours to avoid order cancellation. Alternatively, you can log in to My Account, navigate to Orders, select your order, and make the payment directly.

3. How do I know my payment has been successful?

Once your payment is processed successfully through PayPal, you will receive a confirmation email with the payment details.

4. How do I use a coupon?

If you have a Gift Certificate or coupon, you can apply it during checkout. Enter your Gift Certificate code in the designated field and click "Check" to validate the code. Once validated, the discount amount will be applied to your order. Please note: only one coupon can be used per order.

Shipping & Delivery FAQs

Welcome to our Help Center! Below are answers to frequently asked questions about shipping and delivery. If you need further assistance, please don't hesitate to contact us.

1. How long will it take to receive my order?

The delivery time depends on two factors:

1. Delivery Method

   We partner with reputable logistics companies to ensure timely delivery. Here are the estimated transit times for each courier:

   #	Carrier	Transit Time	Coverage	Notes
   1	DHL	3–5 days	Worldwide	-
   2	UPS	3–5 days	Worldwide	-
   3	EMS	6–9 days	Worldwide (except Netherlands)	-
   4	Royal Mail	4–6 days	United Kingdom	Tracking provided 1–3 days after dispatch; online tracking updates after ~5–6 days.
   5	Australia Post	3–5 days	Australia	-
   6	Swiss Post	5–7 days	Middle East & select countries	Includes UAE, Kuwait, Saudi Arabia, Turkey, Egypt, Israel, Sri Lanka, and more.
   7	Hongkong Post	7–20 days	Worldwide	Delivery times vary: Asia (4–8 days), Europe (7–15 days), US/Canada (7–12 days).
   8	Singapore Post	7–20 days	Worldwide (except Iraq)	Country-specific transit times: Australia (5–8 days), Italy (6–12 days), US (6–14 days).

2. Order Fulfillment Period

   Orders are usually ready for shipping within 3 business days after payment clearance. Delays may occur due to customs or other factors beyond our control. If your order is not delivered within 14 days of dispatch, you may request a cancellation and a refund.

2. Which countries do you ship to?

We ship to almost all countries. However, some products may have shipping restrictions. If we cannot ship your item to a specific destination, we will notify you promptly.

3. Do you ship to APO/FPO addresses?

Yes, we ship to APO/FPO addresses using EMS or Hong Kong Post. Unfortunately, DHL, UPS, FedEx, and TNT do not support shipments to these addresses.

4. Do you ship products with logos or batteries?

For products containing batteries or with brand logos (e.g., Samsung, Apple, HTC), shipping costs may be higher due to restrictions. These items are typically shipped via DHL, and customers are advised to arrange customs clearance with their shipping agent.

5. How are delivery costs calculated?

Shipping costs are calculated based on item weight and your chosen delivery method. The total cost will be displayed during checkout.

6. How do I know if my order has been shipped?

You can check your order status by logging into My Account > Orders.

7. Who is responsible for customs duties?

Customs duties are regulated by local authorities in the destination country. Buyers are responsible for paying any applicable duties or taxes. Not all products will incur customs fees.

8. What happens if my order is detained by customs?

If your shipment is held by customs after leaving China or Hong Kong, the buyer is responsible for clearing the items with local customs authorities.

If you have further questions, please contact our customer service team for support!

Returns & Refunds FAQs

Welcome to our Help Center! Below is a list of common questions our customers frequently ask about returns and refunds. If you cannot find an answer to your question, please contact us for further assistance.

1. What is Union Repair’s returns & refunds process?

To apply for an item return or refund, please follow the steps below:

2. What is the estimated shipping cost for returns?

The return shipping fee depends on your local post office. Below are examples of typical costs:

Note: Customers are responsible for the shipping costs of returns.

3. What address should I send my return to?

When you submit a return request, our Customer Service Team will provide you with the appropriate warehouse address.

4. Is it necessary to provide a tracking number for the returned item?

Yes, tracking information is required for all returned items.

5. How do I get a refund?

Refunds will be issued to your PayPal account within 1–3 business days after the return is processed. You will receive a confirmation email from PayPal once the refund is complete.

6. What kinds of items cannot be returned?

According to our Shipping & Returns Policy, the following items are nonreturnable:

• Intimates and nightwear
• Lingerie
• Adult toys
• Tattoo merchandise

My Account FAQs

Welcome to our Help Center! Below is a list of common questions our customers frequently ask. If you cannot find the answer to your query, please feel free to contact us for assistance.

1. How do I sign up for an account?

To sign up for an account, click “Register” on our homepage, fill in your details, and click Register. You will receive a confirmation email once your account has been successfully created. You can then start shopping and adding items to your cart! Your personal information is important to us. Please refer to our Privacy Policy for details on how we protect your information.

2. I have forgotten my password. How can I retrieve it?

If you have forgotten your password, click “Forgot your password?”. Enter your registered email address, and we will send you a link to reset your password.

3. My email address has changed. How can I update it?

You can update your email address anytime by visiting My Account and updating your contact email under account settings. We will send a confirmation email to your new email address for verification.

4. How do I write a product review?

To write a product review, navigate to My Account > Orders, locate your order, and click “Product Review” for the specific product you want to review.

5. How do I use My Wish List?

You can add items to your wish list by clicking “Add to Wish List” on the product page. To view your wish list, go to My Account > Wish List.

6. Why has my account been suspended?

According to our Terms & Conditions, accounts must comply with our policies. If our system detects any violations, we reserve the right to suspend your account. For further assistance, contact our Customer Service Team.