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Returns & Refunds FAQs

Welcome to our Help Center! Below is a list of common questions our customers frequently ask about returns and refunds. If you cannot find an answer to your question, please contact us for further assistance.

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1. What is Union Repair’s returns & refunds process?

To apply for an item return or refund, please follow the steps below:

Step Description
Step 1: Submit Request Submit your request to our Customer Service Team at sales@unionrepair.com within 5 working days of receipt. Include the following in your email:
  • Order number
  • Item number
  • A detailed explanation for the return
Attach photo evidence of the damaged or faulty item. A maximum of 3 images is allowed, with each image no larger than 2MB. Accepted file formats: .jpg, .gif, .png.
Step 2: Approval Our Customer Service Team will review your request. If approved, we will notify you via email and provide the address of our nearest domestic warehouse for return. Note: The necessity of returning items is determined on a case-by-case basis.
Step 3: Return Item If a return is required, ensure that the item is sent to our warehouse within 10 working days from the date of approval. Upon receipt, we will inspect the item and either issue a refund or send a replacement.

2. What is the estimated shipping cost for returns?

The return shipping fee depends on your local post office. Below are examples of typical costs:

Country Weight Shipping Company Cost
USA 4 pounds USPS US$ 17
Australia 500g Australia Post AU$ 14.95
UK 30g Parcel Force GBP 8.71 + VAT

Note: Customers are responsible for the shipping costs of returns.

3. What address should I send my return to?

When you submit a return request, our Customer Service Team will provide you with the appropriate warehouse address.

4. Is it necessary to provide a tracking number for the returned item?

Yes, tracking information is required for all returned items.

5. How do I get a refund?

Refunds will be issued to your PayPal account within 1–3 business days after the return is processed. You will receive a confirmation email from PayPal once the refund is complete.

6. What kinds of items cannot be returned?

According to our Shipping & Returns Policy, the following items are nonreturnable:

  • Intimates and nightwear
  • Lingerie
  • Adult toys
  • Tattoo merchandise