New customers: 5% off $300+ purchases
Ordering FAQs
We’ve created a list of common questions our customers ask when shopping online with us. If you are unable to find an answer to your question, please contact us.
1. How do I make an order?
| Step 1: Register |
You need to create an account with us before placing an order. Provide your details, and you will receive an email confirmation upon successful registration. |
| Step 2: Sign in |
Log in with your username and password. Please ensure your password is kept secure. |
| Step 3: Browse & Shop |
Browse our catalog or search for products by name. Add items to your cart by selecting the quantity and clicking "Add to Cart." You can edit quantities or remove items in the Shopping Cart. |
| Step 4: Checkout & Place Order |
Click "Proceed to Checkout" to provide your shipping address and select a shipping method (note: costs vary by method). Verify your details and click "Place your order." |
| Step 5: Make Payment |
Pay in full within 48 hours of placing your order. Unpaid orders will be automatically canceled after 48 hours. |
2. Is there any MOQ for orders?
No MOQ is required. Pricing depends on the quantity—the more you buy, the lower the price.
3. How do I Quick Shop?
Use the "Quick View" button on category or product pages for fast shopping.
4. How do I check my order status or view my order?
Visit My Account > Orders after logging in, or enter your order number in the left sidebar on the home page. An email with tracking details will be sent to you.
5. I’m having trouble placing my order. What can I do?
If you face issues, contact our Customer Service Team at Sales@unionrepair.com for assistance.
6. Can I change my order?
We currently do not support changes to placed orders. You may contact us for possible modifications or place a new order. All orders will be consolidated for shipping.
7. Can I cancel my order?
To cancel your order before payment, contact our Sales Team at Sales@unionrepair.com or use Live Support. Unpaid orders will be automatically canceled after 48 hours.
8. Why was my order canceled?
Orders not paid within 48 hours are automatically canceled. Please ensure timely payment to avoid cancellations.
